Terms of Service

1. About these terms

These terms apply when you buy training or related services from Freedom Formula Wellbeing Ltd, trading as Freedom Formula Hypnotherapy Academy, referred to as “the Academy”, “we”, “us” or “our”.

Registered office and postal address: 48 St. Margarets Avenue, Wolston, Coventry, England, CV8 3LJ
Email: glen.mitchell@gmtherapy.co.uk
Company number: 14671734 (registered in England and Wales)

Please read these terms and the programme description supplied before enrolling. If a written order confirmation contains a specific term that differs from these general terms, the clearly stated order-confirmation term will apply to that point.

You must be at least 18 years old to enrol unless we have expressly agreed appropriate arrangements with a parent or guardian in writing.

2. Enrolment, contract and payment

When the contract begins

Your enquiry or application is not an acceptance or a contract. A contract begins when we confirm your enrolment in writing after accepting your order or first payment, whichever confirmation states acceptance first. We will provide confirmation in a form you can save.

Price and payment

The price, included features, payment schedule and any taxes will be stated before you commit to pay. The Professional Diploma is currently offered at £2,995 when paid in full, or as 12 monthly payments of £295 (a total of £3,540). The higher total cost of the payment plan will be shown before purchase.

A payment plan is a way of paying for the complete course and is not a monthly cancel-any-time subscription unless we expressly say otherwise. Your order confirmation will identify the option and total price you selected.

You must pay on the agreed dates. If a payment is missed, we will contact you and give a reasonable opportunity to put it right. We may pause access while an overdue amount remains unpaid. We will not charge an undisclosed fee or collect more than is properly due.

Any finance or credit product supplied by a separate provider is also governed by that provider’s agreement and statutory protections.

3. Training, access and attendance

The Professional Diploma combines flexible online course materials with recurring live online training. The website description and your written confirmation explain what is included in your enrolment.

• Course materials: access is personal to you and delivered through the Academy’s chosen platform. You may work through the recorded curriculum at your own pace, subject to any access period or qualification deadline clearly stated before enrolment. Reasonable technical and format changes may be made over time.
• Live training: the Academy currently provides up to three tutor-led online practice opportunities each week, normally on Wednesday evening, Friday morning and Sunday afternoon. Current times and joining information will be supplied to enrolled students and may change reasonably over time.
• Flexible pace: flexible study does not remove the practice, assessment, competency, conduct or participation requirements needed to qualify.
• Participation: students are expected to take part in teaching, practice, discussion and assessment activities and to follow reasonable instructions relating to safety, confidentiality and professional conduct.

Accreditation and qualification

The Professional Diploma is described as IPHM accredited at the date of these terms. Accreditation, professional-body rules and industry standards can change. We will tell enrolled students about a material change that affects their route to qualification.

Access or attendance alone does not guarantee a qualification. You must meet the assessment, attendance, conduct and competency requirements notified to you. Qualification does not guarantee employment, clients, earnings, insurance, professional-body membership or permission to practise in every country. You remain responsible for checking the legal, insurance and professional requirements that apply where and how you intend to practise.

4. Your statutory 14-day cooling-off period

If you enter into the contract online, by telephone or otherwise at a distance as a consumer, you normally have the legal right to cancel without giving a reason. The cancellation period ends 14 days after the day the contract is entered into.

To cancel in time, send a clear statement before the period expires. You may email glen.mitchell@gmtherapy.co.uk or use the model form at the end of these terms, but you do not have to use the form.

If you do not start during the cooling-off period

If no service or digital content has begun, we will refund all payments received for the cancelled contract within 14 days after you tell us. We will use the same payment method unless you expressly agree otherwise, and we will not charge a refund fee.

If you ask to start straight away

If you want services to begin within the 14-day period, we will ask you to expressly request the early start. If you then cancel before the service is fully performed, we may charge only a proportionate amount for the service actually supplied up to cancellation, provided the legal conditions for that charge have been met.

If you want immediate access to digital course materials, we will ask for your express consent to digital supply during the cooling-off period and your acknowledgement that the statutory right to cancel that digital-content supply is lost when access begins. We will confirm this to you in a durable form. We will not treat a general acceptance of these terms, a pre-ticked box or silence as that separate consent and acknowledgement.

Because Academy packages combine digital materials with ongoing training and support, the effect of cancellation can depend on what has begun. We will apply the statutory rules fairly to each element and will not remove any cancellation right unless the legal requirements for doing so have been met.

5. Cancellation after the statutory period

After the statutory cooling-off period, there is no automatic refund merely because you change your mind. You may still ask to cancel by emailing us, and your statutory remedies continue to apply if services or digital content are faulty, misdescribed or not supplied with reasonable care and skill.

Where you cancel for a reason that is not our breach, we will make a fair assessment rather than automatically keeping all advance payments or demanding every remaining instalment. We may retain or charge only an amount that reasonably reflects:

• digital content, course access, live sessions, materials or support already supplied;
• reasonable costs already incurred and directly caused by the cancellation; and
• direct loss that we cannot reasonably avoid or reduce.

We will take reasonable steps to reduce our loss and will not use cancellation charges as a penalty or recover the same loss twice. Any refund or remaining balance will be explained and calculated fairly in the circumstances.

If illness, bereavement or another serious event affects your participation, contact us promptly. We may agree a pause, transfer, altered schedule or other reasonable solution, but any arrangement must be confirmed in writing.

6. Changes, interruptions and cancellation by us

We may make reasonable updates to content, tutors, schedules, technology and delivery methods to maintain quality, safety, accreditation or relevance. We will not materially reduce the core paid-for package without a valid reason and a fair remedy.

If we cancel a session, we will normally reschedule it or provide a reasonable alternative. If we permanently stop supplying a material part of your package for reasons that are not your fault, we will offer an appropriate replacement, price reduction or refund for the affected undelivered part.

We are not responsible for delay caused by events genuinely outside our reasonable control, but we will take reasonable steps to minimise disruption and will tell you when practical. Your statutory rights remain unaffected.

7. Student responsibilities and professional conduct

You agree to:

• provide accurate information and keep your account secure;
• participate respectfully and follow reasonable safety, safeguarding, confidentiality, assessment and professional-conduct requirements;
• not record live sessions or share another person’s information without express permission;
• anonymise client or practice-partner information and obtain any consent required before discussing cases;
• submit your own work and not use Academy materials to misrepresent competence or qualification; and
• seek appropriate medical, legal, safeguarding or emergency help rather than treating tutor or peer support as a substitute.

We may take proportionate action for misconduct, including a warning, restricted participation, suspension or termination. Except where immediate action is reasonably required for serious safety, confidentiality, abusive, fraudulent or illegal conduct, we will explain the concern and give you a reasonable opportunity to respond. Any financial consequence will be fair and will not be used as a penalty.

8. Intellectual property and permitted use

The Academy and its licensors retain intellectual-property rights in course videos, recordings, manuals, scripts, slides, methods, branding and other materials. Your enrolment gives you a personal, non-exclusive, non-transferable right to use the materials for your own learning and, after you are appropriately qualified, to apply learned skills in your own practice.

You must not copy, publish, sell, sublicense, share login details, upload materials to another service, train others from the materials, or create a competing course substantially derived from them without written permission. Rights supplied by law, including fair dealing, are not restricted.

9. Technology and availability

You are responsible for a suitable device, internet connection and basic software needed to access online training. We will use reasonable care to keep Academy-controlled services available, but maintenance, internet failures and third-party platforms can cause temporary interruptions. Tell us promptly if an accessibility or technical issue prevents reasonable access so we can try to help.

10. Liability and consumer rights

We will provide services with reasonable care and skill and digital content as described and of satisfactory quality, as required by applicable consumer law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your non-excludable statutory rights.

Training is educational and is not personal medical, psychiatric, psychological, legal, financial or emergency advice. We are responsible for foreseeable loss directly caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses suffered by a consumer, or for consequences caused by using techniques outside your competence, insurance, legal authority or professional scope.

11. Complaints, contact and governing law

Please send a complaint to glen.mitchell@gmtherapy.co.uk with enough detail for us to investigate. We will acknowledge it and aim to provide a considered response within a reasonable time.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also retain the benefit of mandatory protections and may bring proceedings in the courts available to you under applicable law. We will first try to resolve a dispute directly and fairly.

If any term is found unlawful or unenforceable, the rest will continue to apply. A delay in enforcing a right is not a waiver of that right. Only you and we have rights under this contract unless the law says otherwise.

12. Model cancellation form

You may copy and send this form, but any clear cancellation statement is sufficient.